Southwest Airlines


Leaders impress from a distance, but they influence up close.

Take Herb Kelleher, for example. The former CEO of Southwest Airlines was such an influence on his employees that on Boss’s Day in 1994, they paid for a full-page ad in USA Today. The ad consisted of a letter addressed to their boss, Herb Kelleher.

As you read the letter, think about the kind of leader you are, and how you treat those who look to you as their boss. Think about what others might say about you.

“Thanks, Herb for remembering every one of our names. For remembering the Ronald McDonald House. For helping load baggage on Thanksgiving Day. For giving everyone a kiss (and we mean everyone). For listening. For running the only profitable airline. For singing at our holiday party. For singing only once a year. For golfing at the LUV Classic with only one club. For outtalking Sam Donaldson. For riding your Harley Davidson into Southwest headquarters. For being a friend, not just a boss. Happy Boss’s Day from each one of your 16,000 employees.”

The Bible says it like this. “Above all, love each other deeply, because love covers over a multitude of sins” (1 Peter 4:8).


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